Customer Care

We believe our products should be accessed at the same price wherever you are in the world. As a way to thank our global followers every product comes with FREE WORLDWIDE SHIPPING as standard.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Returns & Exchanges

W. T. Author uses a 28 day returns policy for returning non-faulty products.

Please get in touch with us before returning.

Contact us

Unfortunately we cannot offer free returns on any UK or international orders; you will need to pay for items to be shipped back to W. T Author Ltd.

The item must be sent as a recorded delivery, and insured up to the value of the product to guarantee it’s return to us.

Domestic & International Returns Process

Follow the instructions below to return your item(s):

Return the product to us in a saleable condition.

Please ensure you mark whether you would like a refund or an exchange and reason for return.

Take your parcel(s) to your nearest Post Office and send to the following address:

W. T. Author Ltd. The Barley House, 3 Plaish Park Court, Plaish, Church Stretton, SY6 7HY

Domestic & International Exchange Process

If you would like to exchange any product from the site, please specify the style you would like to receive.

Please then follow the ‘Domestic & International Returns’ instructions.

Specify the reason for your exchange and follow the returns process above.

We aim to send your exchanged item within 2-3 weeks of receiving your item to the address above.

Again, the item must be sent as a recorded delivery, and insured up to the value of the product to guarantee its return.