After You’ve Ordered
WT Author watches are built-to-order and dispatched in 10 working days by our workshop in Shropshire, UK.
Each product is shipped with free worldwide shipping, tracked and insured via Royal Mail Special Delivery.
Don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment.
Once you’re happy everything is correct and you’ve submitted an order, you’ll then receive an email headed ‘Your WT Author order receipt’ recognising receipt of your order.
We will then send a further email headed ‘Order Confirmation’.
This second email also lets you know how your products will be delivered to you.
If we have to cancel all or part of your order for any reason, we will email you to let you know.
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered).
In this instance, we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
Get Help with Your Online Purchase
For any questions, including technical support: