Frequently Asked Questions

Where can I obtain an instruction manual?

You can obtain the instruction manual for our watches fitted with a Swiss made Ronda quartz 513S movement here.

You can obtain the instruction manual for our watches fitted with a Citizen 9015 automatic movement here.

How long is the lifetime of my watch battery?

A battery life varies usually from two to three years depending on the type of the watch, its dimensions and the amount of energy required by the different functions. For instance, a chronograph will have a higher energy consumption than a watch indicating the hours and minutes only.

How frequently should my W. T. Author watch be serviced?

Like any high-precision instrument, a watch needs to be serviced regularly in order for it to work perfectly. Obviously, we cannot indicate the intervals for such servicing, given that it depends entirely on the model, climate and the care taken by the watch’s owner. As a general rule, it is between 3 and 4 years, depending on the use of the watch.

What does water resistant mean?

W. T. Author watches are water resistant to 10 ATM as indicated on the case back. The water resistance rating of a watch does not take into account the ability of the watch to STAY water resistant as of ages. Therefore, the water resistance of a watch cannot permanently be guaranteed. It may be affected by ageing of gaskets or by accidental shock to the crown or pusher. Do not under any circumstances open the watch by yourself. Make sure not to activate the time setting crown and/or pushers while the watch is under water and make sure that the crown has been pushed in or screwed down.

What is the accuracy of my W. T. Author watch?

External influences may affect the precision of our movements

Swiss made Ronda 513S quartz movements can lead to variations of between -05. and +0.7 seconds per day.

Citizen 9015 automatic movements can lead to variations of between -10 and +30 seconds per day with a running time more than 42 hours.

What is the lifetime of my leather strap?

Due to the nature of this natural product, dependent on use it will deteriorate over time. If you do stop an issue with the strap we would be more than happy to resolve it for you!

What does the W. T. Author warranty cover?

Any malfunction during the warranty period of your watch will be repaired free of charge on presentation of the warranty certificate, which must be fully completed and signed by the authorized W. T. Author retailer, showing the model number of the watch and date of purchase. Any damage resulting from inappropriate use is specifically excluded from the warranty, as are the battery, strap or bracelet and lens.

Where can I obtain a W. T. Author catalogue?

Every official W. T. Author representative will be glad to provide you with a catalogue. Alternatively, you may request it by completing the form in the Contact Section and we will gladly send it to you.

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