Terms & conditions

After you've ordered

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order You’ll then receive an email headed ‘Your W. T. Author order receipt’ recognising receipt of your order. We will then send a further email headed ‘Order Confirmation’. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.

Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance, we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Watch servicing

After purchasing your servicing option through our page, please return your watch to :

W. T. Author
PO Box 4834
Shrewsbury
Shropshire
SY1 9LU
United Kingdom

Please send us a brief message to state when the watch has been / is being sent making sure the product is insured and traceable (preferably in it’s original packaging or by using n alternative to suitably protect it during transit). We cannot be held responsible for products that do not reach us.

When the watch service is completed we will ship it back to you for free.

Returns / cancellations / faulty goods & after sales

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.

You may also use the cancellation form template found below, but it is not obligatory.

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

Right to cancel

Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories

The cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

To exercise your right to cancel, you must inform us of your decision to cancel this order by a clear statement, before returning the goods to us (email, phone or letter) You may use the below model cancellation form as a guide, but it is not obligatory.

To W. T. Author, PO Box 4834, SHREWSBURY, SY1 9LU, info@wtauthor.com

I/We(*) hereby give notice that I/We (*) cancel my/our(*) order of sale of the following goods.

Ordered on: (*)/received on (*)

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s): (only if this form is notified on paper)

Date:

(*) Delete as appropriate

You can also cancel your order via the Support facility on the home page, emailing info@wtauthor.com or by phoning us on 0333 006 2496 with your order reference number and delivery details to hand. We will communicate to you an acknowledgement of receipt of such a cancellation by email without delay.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you.

We will make the reimbursement without undue delay, and not later than – 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you have provided evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a reimbursement.

You will have to bear the direct cost of returning the goods, and it will be your responsibility to ensure the goods are adequately insured, and proof of postage is obtained, as should the goods be lost, stolen or damaged, it would be your responsibility up until us receiving the goods.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

The goods must be returned in a saleable condition. Any marks of wear and tear, or damage will result in no refund been given, or us making a deduction for diminishing the value.

Faulty goods

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period we will offer you a prompt repair service (This normally takes up to 7 working days) In all cases we reserve the right to inspect the product and verify the fault.

For a refund or exchange, the product must be in otherwise ”as new” condition, complete with any accessories.

If a fault occurs while you are abroad, please contact us to discuss how we can assist.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us at info@wtauthor.com

After-sales support

For any further assistance or after-sales support please do not hesitate to contact us at info@wtauthor.com or 0333 006 2496.

Complaints

If you are not entirely happy with how we have resolved your compliant please follow the link below to the European Online Dispute platform https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN or emailing odr@tsi.org.uk