SERVICING, RETURNS & CANCELLATIONS
AFTER YOU’VE ORDERED
Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order You’ll then receive an email headed ‘Your WT Author order receipt’ recognising receipt of your order. We will then send a further email headed ‘Order Confirmation’. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance, we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
After purchasing your servicing option through our page, please return your watch to :
Wem Business Park
Wem SY4 5JX
Please send us a brief message to state when the watch has been / is being sent making sure the product is insured and traceable, and suitably protected for transit. We cannot be held responsible for products that do not reach us, or reach us broken by the shipping solution.
When the watch service is completed we will ship it back to you for free.
We aim to return the watch back to you within 20 working days during the COVID-19 pandemic (normally 15 working days). Please note this time may increase at busy times of the year (leading up to Christmas).
If breakages occur to your item in our possession then it will be replaced by a like-for-like product.
RETURNS / CANCELLATIONS / REPAIRS & DELIVERY
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.
You may also use the cancellation form template found below, but it is not obligatory.
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
We will always endeavor to try and repair your watch to the same specification as when it was bought. However, due to the limited numbers of each watch and their components, it is not always possible to replace exact parts. We will therefore repair or replace parts as close as we can to the original watch.
If a brand new watch is damaged or lost in transit, we will aim to replace it with the same watch, but with a new caseback number.
If a serviced or repaired watch is damaged or lost in transit, we will aim to replace it with the same watch, but with a new caseback number, or a similar watch with the equivalent value.
RIGHT TO CANCEL
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories
The cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
To exercise your right to cancel, you must inform us of your decision to cancel this order by a clear statement, before returning the goods to us (email, phone or letter) You may use the below model cancellation form as a guide, but it is not obligatory.
To WT Author, The Workshop, Wem Business Park, Unit 4, Wem SY4 5JX, firstname.lastname@example.org
I/We(*) hereby give notice that I/We (*) cancel my/our(*) order of sale of the following goods.
Ordered on: (*)/received on (*)
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s): (only if this form is notified on paper)
(*) Delete as appropriate
You can also cancel your order via the Support facility on the HOME PAGE, emailing WORKSHOP@WTAUTHOR.COM or by phoning us on 0333 006 2496 with your order reference number and delivery details to hand. We will communicate to you an acknowledgement of receipt of such a cancellation by email without delay.
EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you.
We will make the reimbursement without undue delay, and not later than – 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you have provided evidence that you have returned the goods.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a reimbursement.
You will have to bear the direct cost of returning the goods, and it will be your responsibility to ensure the goods are adequately insured, and proof of postage is obtained, as should the goods be lost, stolen or damaged, it would be your responsibility up until us receiving the goods.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
The goods must be returned in a saleable condition. Any marks of wear and tear, or damage will result in no refund been given, or us making a deduction for diminishing the value.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period we will offer you a prompt repair service (This normally takes up to 10 working days) In all cases we reserve the right to inspect the product and verify the fault.
For a refund or exchange, the product must be in otherwise ”as new” condition, complete with any accessories.
If a fault occurs while you are abroad, please contact us to discuss how we can assist.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us at WORKSHOP@WTAUTHOR.COM
SECOND HAND SALES
Unfortunately we are unable to honour warranties on items bought outside of our own channels (exhibitions, online store, Amazon and Etsy).
Simply put, we cannot guarantee that the product hasn’t been altered or tampered with by a previous party if the product has been purchased second hand.
It is recommended to buy from us directly.
Of course, all WT Author watches can be serviced by our Workshop. For the full pricing list please visit HTTPS://WTAUTHOR.COM/WATCH-STORE/WT-AUTHOR-WATCH-SERVICING/
AFTER SALES SUPPORT
If you are not entirely happy with how we have resolved your compliant please follow the link below to the European Online Dispute platform HTTPS://WEBGATE.EC.EUROPA.EU/ODR/MAIN/INDEX.CFM?EVENT=MAIN.HOME.SHOW&LNG=EN or emailing ODR@TSI.ORG.UK