Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories
The cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
To exercise your right to cancel, you must inform us of your decision to cancel this order by a clear statement, before returning the goods to us (email, phone or letter) You may use the below model cancellation form as a guide, but it is not obligatory.
To WT Author, The Workshop, Wem Business Park, Unit 4, Wem SY4 5JX, email@example.com
I/We(*) hereby give notice that I/We (*) cancel my/our(*) order of sale of the following goods.
Ordered on: (*)/received on (*)
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s): (only if this form is notified on paper)
(*) Delete as appropriate
You can also cancel your order via the Support facility on the home page, emailing firstname.lastname@example.org or by phoning us on 0333 006 2496 with your order reference number and delivery details to hand. We will communicate to you an acknowledgement of receipt of such a cancellation by email without delay.